Your purchases are our priority

Visa offers two core types of personal insurance: Buyer Protection and Extended Warranty. Buyer Protection safeguards your purchases against theft or damage, while Extended Warranty doubles the manufacturer's warranty, giving you added peace of mind. With Visa, your valuable purchases are covered from unexpected issues, allowing you to shop confidently knowing you’re always protected.

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Learn about Personal Insurance

Extended warranty services are provided by Aspire, offering additional coverage for eligible and unique purchased items.

Extended warranty

Extended Warranty services are provided by Aspire, offering additional coverage for eligible and unique purchased items. It provides extended coverage for up to 24 months on items purchased with a Visa card.

Coverage Details

  • Eligible items must be purchased with your Visa card and may include new Brown, Grey, or White Goods with a minimum purchase price of US$50 for personal use.
  • Items must have a manufacturer’s original warranty of no less than 12 months.
  • The extended warranty covers up to a maximum of 24 months.

How to redeem

  1. Register with your Visa card at  https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
  2. Click on 'Insurance Benefits,' verify your card details (which won’t be stored), then select ‘Travel Insurance’ and then ‘Extended Warranty’ to download your Certificate of Insurance.
  3. Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
  4. To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link: WhatsApp Message.
  5. For more information, banks should visit Cardholder Benefits Online (Access code: Aspire2016).

Items not covered

  • Non-electrical items.
  • Mobile telephones, tablets, and iPads.
  • Genuine goods sold through unauthorized channels in direct competition with authorized distributors.
  • Items used for business, professional, or commercial purposes.
  • Items permanently affixed to the home or office.

Eligible cards

This embedded benefit is available to Visa Platinum, Signature, and Infinite cardholders only, ensuring extended protection for your purchases.

Expiration

This benefit is built into specific Visa cards and does not have an expiration date at this time.

Buyer's protection

Buyers Protection is provided by Aspire, offering coverage for theft, accidental damage, or non-delivery of purchased items. This protection ensures peace of mind for eligible items purchased with a Visa card.

Coverage Details

  • When using your Visa card to purchase an eligible item in-store or online, you will receive Buyers Protection Insurance, providing coverage for theft, accidental damage, or non-delivery, subject to terms and conditions.
  • Full payment of purchased items must be made with your Visa card or device either in-store or online.
  • Only new items are covered.
  • Coverage is provided for accidental damage in respect of mobile phones.
  • Claims for theft must be reported within 24 hours of discovery.
  • Coverage limits and conditions apply as per the terms and conditions of the policy.
  • Extended Warranty adds real value by doubling the repair period offered by the original manufacturer's warranty for up to 24 months.

How to Redeem

  1. Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
  2. Click on 'Insurance Benefits,' verify your card details (which won’t be stored), then select ‘Travel Insurance’ and then ‘Buyers Protection’ to download your Certificate of Insurance.
  3. Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
  4. To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link: WhatsApp Message.
  5. For more information, banks should visit Cardholder Benefits Online (Access code: Aspire2016).

Items Not Covered

  • Purchases not made with your Visa card or device.
  • Items purchased second-hand or through unauthorized channels.
  • Coverage is only for new items, and only accidental damage for mobile phones is covered.
  • Certain limits apply to items not delivered or damaged in transit.

Eligible Cards

This embedded benefit is available to Visa Gold, Platinum, Signature, and Infinite cardholders only, ensuring peace of mind for your purchases.

Expiration

This benefit is built into specific Visa cards and does not have an expiration date at this time.

Making claims

In the event that a claim needs to be made, you must provide all the relevant information within 28 days of the incident or loss. Claims may only be filed for purchases made with your Visa card.

Claim here 

Policy details

Please register using your Visa Card to view your qualifying benefits.

For more details, simply visit https://cardholderbenefitsonline.com and click on Insurance Benefits. Please provide your card information to verify what benefits are available to you and the terms and conditions that apply.

Emergency contact numbers

For your free pre-travel advice, travel or insurance assistance is required please contact International SOS.  This service is available 24/7 and provides services in selection of languages.

You can contact the service by:

Telephone (Please us the number below that best suits your location and language requirements)

WhatsApp (Please call us by telephone should you have a medical emergency!)

English chat

  • Scan QR code:

QR code to contact support service via WhatsApp

French chat

  • Scan QR code:

QR code for WhatsApp chat in French
Please note that WhatsApp channels are currently available only in English and French.

 

FAQs

Download general FAQs

Visa does not undertake any insurance business or act as an insurer, insurance broker, insurance advisor or insurance agent. Insurance services and benefits are administered by Aspire Insurance Advisers Limited. The benefits of the insurance Policy records the terms under which Chubb Insurance South Africa Limited (“Chubb”) have agreed to provide cover to Visa International Service Association (“Visa”) as policyholder for the benefit of Cardholders. Chubb Insurance South Africa Limited (Reg. No. 1973/008933/06) is an authorised Financial Services Provider (FSP No. 27176). The policy wording will take precedence over all the guidance contained in the website and in all instances the terms and conditions of the policy wording will apply. * The Extended Warranty & Buyers Protection policy benefits are subject to terms, conditions, cover limits, exclusions and excess where applicable. Please refer to the full policy wording for details including cover, conditions, limits and exclusions.

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Visa brings you benefits on all consumer card types, for more information visit our FAQ page or contact us directly.

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